What We Collect
Sirf woh data jo account opening, KYC verification aur transaction processing ke liye zaroor hai. Extra behavioral tracking nahi karte.
LEGAL REFERENCE
Privacy Policy — akbar par aapka data محفوظ
Hamara privacy policy specifically banaya gaya hai taake aap samjh sakein ke aapka personal information kaise handle hota hai. ہم آپ کے اعتماد کو سنجیدگی سے لیتے ہیں...
Data EncryptionLocal Qanoon CompliantTransparent PracticesAccount ControlNo Third-Party Selling
Hamara Privacy Posture — jahan local qanoon ijazat deta hai
Akbar aapka personal information jaise naam, email, phone number aur payment details ko sirf aapke account processing, withdrawal verification aur transaction compliance ke liye use karta hai. JazzCash, Easypaisa, SadaPay aur Raast ke through jo deposit information transmit hoti hai woh encrypted channels par chalti hai. Hamara infrastructure Pakistan-focused hai; ہم آپ کے ڈیٹا کو تیسرے فریقین کو نہیں بیچتے جب تک
کہ قانونی ضرورت نہ ہو۔ Agar aap apna account delete karna chahein ya kisi personal data ko access karna chahein, hamara support team 24 ghante tayyar rehta hai.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
Rابطہ CHANNELS
Privacy Concerns — hamara support network
Team online
Email Support
Aapka privacy-related sawal bhejiye hamara support inbox mein. Hamara team 24 ghante mein response deta hai.
Live Chat
Akbar ka live chat portal kholen aur privacy ka koi bhi prashna turant poochh sakten ho.
Account Settings
Aapka account dashboard mein privacy settings hain jahan aap personal preferences control kar sakten ho.
TRANSPARENCY KI BUNIYAD
Kyun hamari privacy policy par bharosa rakhen
Encryption Standard
Hamara sab sensitive data SSL encryption se protected hai. JazzCash, Easypaisa, SadaPay aur Raast payments fully secure gateways through process hoti hain.
Pakistan Legal Alignment
Hamara policy Pakistan ka Personal Data Protection Act maan karta hai. Jahan local qanoon ijazat deta hai, hamari practices wahan follow karte hain.
No Cookie Tracking Surprise
Hamara website cookies use karta hai sirf session management aur UI preference ke liye. Third-party tracking scripts hamari lobby mein nahi hain.
Withdrawal Verification Only
Jab aap SadaPay ya Raast se withdraw karte ho, hamara verification sirf us transaction ke liye kaafi information ask karta hai.
Account Access Control
Aapka account password sirf hash form mein store hota hai. Hamara team aapka password kabhi nahi dekh sakta, even internal support mein.
Data Retention Period
Account closure ke baad, ham aapka personal data 2 saal tak store rakhte hain legal compliance ke liye, phir delete kar dete hain.
POLICY CONSISTENCY
Hamara privacy sirf privacy policy mein nahi likha — practice mein bhi hai
How We Store It
Pakistan-based servers aur international backup infrastructure. End-to-end encryption jab JazzCash, Easypaisa, SadaPay ya Raast connect hota hai.
Who Has Access
Sirf hamara authorized staff jo account support aur compliance handling karte hain. NDA-bound agreements har employee ke liye mandatory hai.
Retention Timeline
Active account ke liye jo time tak zaroori hai. Closed account ke 24 months baad automatic deletion process start hota hai.
Third-Party Sharing
Sirf payment processors, regulatory bodies aur fraud-prevention partners ke saath, jahan legal demand hai ya platform safety ke liye critical ho.
Your Rights
Access, correction, deletion aur portability haq aapka hai. Support team mein request kijiye aur hamara compliance team process karega.
Policy Changes
Agar hamara privacy policy change ho, aapko email notification milega 30 din pehle se aur aapko accept karna padega.
محفوظیت کے اہم پہلو جو آپ کو معلوم ہونے چاہیں
Login Protection
Aapka account password hash-encrypted rakha jata hai. OTP verification optional hai lekin hamara recommend karte hain aapke phone par extra security ke liye.
Payment Data Isolation
JazzCash, Easypaisa, SadaPay aur Raast ka actual card ya bank data hamara servers par store nahi hota. Token-based system use karte hain.
Withdrawal Audit Trail
Har withdrawal request hamara system mein log hota hai. Aap apna transaction history anytime dekh sakte ho aapka dashboard mein.
Fraud Monitoring
Hamara AI system unusual account activity detect karta hai. Agar suspicious login ya rapid withdrawal dekhe, aapko alert milega immediately.
Device Recognition
Aapka account remembered devices par automatic login deta hai. Naya device se login karte ho to additional verification pocha jata hai.
Support Verification
Jab aap support team se personal account info mangwate ho, identity verification mandatory hai. Hamara staff kabhi bina verification help nahi deta.
Privacy Policy ke aam sawal aur jawab
Nahi, ham aapka data sirf tab third party ko share karte hain jab legal requirement ho ya payment processing ke zaroor ho. JazzCash, Easypaisa, SadaPay aur Raast ko sirf transaction amount aur verification code milta hai, aapka full bank details nahi.
Account deletion ke baad, ham aapka personal information 2 saal legal compliance ke liye store rakhte hain, phir permanently delete kar dete hain. Active withdrawal requests tak hamari retention valid rehti hai.
Bilkul nahi. Hamara sirf transaction tokens store karte hain. Aapka actual JazzCash, Easypaisa, SadaPay ya Raast credentials hamara server par kabhi save nahi hote. Aap hi un ko apna phone par manage karte ho.
Hamara cookies sirf session management aur aapka UI preferences ke liye hain. Third-party behavioral tracking scripts hamari site par nahi hain. Local storage mein sirf aapka account ID aur language preference save hote hain.
Turant support team se contact kijiye. Agar unauthorized withdrawal ho, ham transaction logs dekh kar action le sakte hain. Payment provider se chargeback bhi request kar sakte ho. OTP enable karne se aapka account zyada protected rehega.
Aapka email par notification milega 30 din pehle. Naya policy accept nahi karne se aapka account access nahin ho paayega. Lekin jo notification phele aaya hai woh phele ka policy still valid hai.
Hamara primary infrastructure Pakistan mein hai. Backup aur disaster-recovery ke liye international secure data centers use karte hain, lekin sab data end-to-end encrypted rehta hai. Pakistan qanoon always follow hota hai.